Contact details:
Support/Sales 0870 067 3101
Email Enquiry@netANR.Com
Support Packages - Outline
netANR's Support Packages are often
tailor made for each client. However,
there is a distinctive feature that almost all clients require, which is flexibility. netANR prides itself on providing flexible support
for many of it's customers, even when
bound to a contract.

Our Support is offered in the following
forms

• Telephone Support
• Remote Support
• On-Site Support

Telephone Support Consists of Simply dialing up and crying "Help!". We will provide assistance over the phone - This service is free to contracted clients and most potential customers on a one of basis (Don't forget, we are trying to make a lving too).

Remote Support We can make a remote connection to your computers over the Internet, and provide Support or perform Investigations and fixes.

On-Site Support We attend your site with one of our fully trained and experienced engineers to attend to any issues first hand.
Support Pacakages - Details
Our Support Packages
can include, alongside
Support these services
as part of the Support
Package

Quarterly Healthchecks
on all PC's, Notebooks and Servers
Monthly Backup Test, including backup
and restore tests, data verification and
backup performance

Included as part of the Package is full
documentation of all hardware/software and infrastructure covered by the package at the
clients site.
Professional Research
Unsure of whether a new software package is right for your business, debating whether your server or workstations are up to scratch. netANR can assist with assessing potential upgrades for your business. This service we offer is often free of charge and could result in you making significant savings in your IT budget. Please call or contact us for more details, we would only be too pleased to help.
Support Charges

netANR.Com's charging structure for Support Packages is extremely flexible.

We can build a package around your budget, tailor making it for your environment.

Pay-as-you-go
For those customers who prefer a
pay-as-you-go approach, callout
charges apply for all support calls.
Callout is available between Mon-Fri,
9:00am-5:30pm, excluding statutory holidays.

Contracted
Guaranteed support within the timeframe
of your contract.


Please note, prices and terms are subject to change